Privacy policy.

1. Information we collect

We collect information you choose to provide, including your name, email address, phone number, delivery and pickup addresses, ZIP code, access notes, selected package, scheduling preferences, partner or gift details, and communications with us. If online payment is enabled, payment information will be processed by a payment provider; EZCrates does not need to store full card numbers.

Our hosting systems may also receive basic technical information such as IP address, browser type, device type, referral page, timestamps, and security or error logs.

2. How we use information

• Check service-area eligibility and prepare a quote or order.
• Schedule and complete delivery and pickup routes.
• Confirm identity, communicate service updates, and provide support.
• Operate partner pages, referrals, discounts, gifts, and attribution.
• Improve site reliability, prevent misuse, maintain records, and meet legal obligations.

3. When we share information

We do not sell personal information. We may share only what is reasonably necessary with vendors that help us host the site, send communications, process payments, maintain business systems, provide professional advice, or comply with law. These providers may use information only to perform services for us or as otherwise permitted by law.

Mobile phone numbers, SMS opt-in records, and consent are not sold or shared with third parties for their own marketing.

4. Cookies and site tools

The current site does not intentionally use nonessential advertising or analytics cookies. Basic hosting, security, and session technologies may still operate where necessary to deliver the site. If we add analytics, advertising, or other nonessential tracking later, we will update this policy and provide any choice or notice required by law.

5. Communications choices

You may decline optional text messages when booking. If you opt in, reply STOP to cancel texts or HELP for help; message frequency varies and message and data rates may apply. You may also ask us to change your email or phone preferences by contacting us. We may still send essential non-marketing messages needed to complete or service a requested order.

6. Retention and security

We retain personal information only as long as reasonably needed for the purposes described here, including service history, accounting, dispute resolution, safety, and legal obligations. We use reasonable administrative and technical safeguards, but no internet or storage system can be guaranteed completely secure.

7. Your choices and requests

You may ask to access, correct, or delete personal information we maintain about you, subject to identity verification and any legal reason we must retain it. You may also ask a question or raise a concern about our privacy practices using the contact information below.

8. Children

Our services are intended for adults arranging household or business moves. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it when appropriate.

9. Updates

We may revise this policy as our services or legal obligations change. We will post the updated policy here and change the effective date. Material changes will receive additional notice when required.