Terms & rental policies.

1. Your rental

Your order rents the number of reusable crates and dollies shown in your confirmation. The equipment remains the property of EZCrates LLC at all times and may not be sold, transferred, subleased, altered, or used outside the confirmed rental period. The customer placing the order must be at least 18 years old and is responsible for the order.

2. Rental period, pricing, and extensions

A standard rental includes seven calendar days, delivery, pickup, and the number of heavy-duty dollies listed with your selected package. An additional full week is $50 and is subject to inventory and route availability. Prices and benefits displayed in your final confirmation govern your order.

3. Payment, scheduling, changes, and cancellation

Entering contact information or beginning checkout does not create a confirmed reservation. We may hold selected inventory and a delivery window briefly while checkout is completed. A reservation is confirmed only after successful payment or an authorized manual booking by EZCrates.

Bookings require at least 48 hours' notice. Delivery and pickup windows are estimates rather than exact appointment times. Cancellation or rescheduling is free until 72 hours before the scheduled delivery. Inside 72 hours, a fee equal to 25% of the order may apply. Once equipment has been delivered, the rental is nonrefundable. Approved refunds are returned to the original payment method and may take additional time to appear depending on the customer's bank.

4. Delivery, pickup, and property access

An adult age 18 or older should be present at delivery and pickup. By booking, you confirm that EZCrates has permission to enter the driveway, loading area, storage facility, or other reasonably necessary part of the property to complete the service. Tell us in advance about gates, stairs, elevators, loading restrictions, narrow access, or other conditions that may affect the route.

Our standard service places or collects equipment at a safe, accessible, ground-level location outside the home, garage, building, or storage unit. Unattended service requires advance authorization and a protected, accessible location. EZCrates does not promise inside carrying, packing, unpacking, or moving services unless separately confirmed in writing.

At pickup, all equipment must be empty, stacked, and accessible. Rescheduling before the pickup route begins is subject to availability and does not incur a failed-pickup fee. If our driver arrives but cannot retrieve the equipment because it is unavailable, still in use, inaccessible, or not ready, a $25 failed-pickup and return-trip fee may apply.

5. Customer care of equipment

Keep crates and dollies secure, reasonably clean, and dry. Do not apply paint, permanent labels, tape residue, adhesives, or modifications. Do not use the equipment for hazardous, illegal, corrosive, flammable, biohazardous, or excessively heavy materials. At pickup, crates must be empty, stacked, and readily accessible.

6. Late returns, loss, damage, and additional charges

Normal wear is expected. An unapproved late return may be charged at $25 per day, capped at $50; after that, the flat $50 additional-week charge applies. Missing equipment or damage beyond ordinary use may be charged at $30 per crate and $80 per dolly. Please report pre-existing damage promptly after delivery.

If equipment is not available at the scheduled pickup, EZCrates may contact you to arrange the next available pickup and may assess the published failed-pickup, extension, loss, or damage charges. We will make reasonable efforts to provide notice before assessing replacement charges. Once replacement charges are assessed, additional rental charges stop accruing for that equipment. If equipment is later recovered, any adjustment or refund will account for unpaid rental, retrieval, damage, and collection costs.

By accepting these terms and completing checkout, you authorize EZCrates LLC and its payment provider to save the payment method used for the rental and charge documented amounts permitted by these terms. We will provide notice and a receipt for any additional charge. Some charges may require you to reauthorize payment.

7. What EZCrates does—and does not—do

EZCrates rents, delivers, and retrieves reusable moving equipment. We are not a moving, packing, storage, or transportation company. You are responsible for packing, lifting, transporting, securing, and insuring your belongings; observing weight and use limits; and choosing whether professional movers or other help are needed.

8. Responsibility and limits

To the fullest extent permitted by Utah law, EZCrates is not responsible for loss of or damage to items placed in the equipment, injuries or property damage caused by improper packing, lifting, loading, transport, or use, or delays caused by weather, unsafe access, traffic, events beyond our reasonable control, or inaccurate information supplied by the customer. Nothing in these terms limits rights or responsibilities that cannot legally be limited.

9. Calls, email, and SMS terms

We may contact you at the email address or phone number you provide to coordinate a requested quote, booking, delivery, pickup, service issue, or payment. When you submit the first-move offer form, you request one text containing your $10 offer and booking link when EZCrates business texting is active; the savings apply immediately even if text delivery is not yet active. When you separately check the consent box on the bonus-days form, you request up to two automated marketing texts about the requested promotional offer and three bonus rental days, including a reminder approximately two days later if you have not booked. Text-message consent is optional and is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Opting out of marketing texts does not prevent essential service communication by email or phone where permitted. We do not use offer or optional service-update consent as permission for unrelated marketing.

10. Changes and Utah law

We may update these terms as our services change. The effective date above identifies the current version. Your confirmed order remains subject to the terms accepted when it was placed unless a change is required by law or agreed to by both parties. Utah law governs these terms, without limiting any consumer right that applies to you.